The lobby will open 30 minutes before show time unless otherwise indicated.

We make every effort to begin our performances on time. In consideration of our actors and other audience members, latecomers will be seated at the discretion of the management during a closed-door performance.

THE BLACK BOX accommodates guests with disabilities. Guests who require assistance, a walker, or a wheelchair are encouraged to purchase tickets in advance and then call 508-528-3370 to reserve accessible seating. Handicap seating is available on a first-come, first-serve basis. At a minimum, based on availability, you will be permitted to purchase tickets for you and two guests beside you. Most shows are General Admission, so additional guests should arrive early to sit near our accessible seating.

All events at THE BLACK BOX are general admission seating. Reserved seating for FPAC productions is available for Annual Circle Members with a Platinum membership or higher. Learn more

FPAC and THE BLACK BOX welcome children and families to our performances; however, no persons under two years old are allowed if unable to remain quiet, attentive, and seated. All attendees must have a ticket – lap sitting is not permitted. At any event, anyone who interferes with the enjoyment of another individual at THE BLACK BOX may be asked to leave.

All tickets purchased online or by phone are subject to a Purple Pass Processing and Convenience Fee in addition to the advertised ticket price.

Discounted Season Ticket Packages are available for the Franklin Performing Arts Company shows. Learn more.

We are proud to participate in Mass Cultural Council’s Card to Culture program in collaboration with the Department of Transitional Assistance, the Department of Public Health’s WIC Nutrition Program, the Massachusetts Health Connector, and hundreds of cultural organizations across Massachusetts by making cultural programming accessible to those for whom cost is a participation barrier.

EBT/SUN Bucks, WIC, and ConnectorCare cardholders will receive a 50% discount for FPAC Season performances: musicals, plays, and holiday productions. Limit 2 per cardholder – maximum of 10 seats available per production. Redeem tickets at least one week prior by:

1) using the code CARD2CULTURE online and emailing a copy of your card to donations@fpaconline.com or

2) visiting the 2nd floor Main Office at 38 Main Street, Franklin, with your card from 9 a.m.-9 p.m. (Mon-Thu), 9 a.m.-6 p.m. (Fri), and 9 a.m.-4 p.m. (Sat). Ticketing fees apply.

See the complete list of participating organizations offering EBT, WIC, and ConnectorCare discounts.

Unless otherwise noted, THE BLACK BOX does not have a formal dress code. Please use your best personal judgment when dressing for an event.

THE BLACK BOX does not provide an area to check coats or other personal belongings. We are not responsible for any lost, stolen, or damaged property.

Contact our Box Office at 508-528-3370 to inquire about the possible recovery of any lost items. Please speak to a Box Office representative or usher for assistance if you have lost an item while at an event.

Please shut off cell phones before the performance begins. Cameras, video devices, audio recorders, and flash photography are strictly prohibited unless approved by THE BLACK BOX, the artist, or the producer. Management may ask any guest not in compliance with these guidelines to leave. For further information on the event you are attending, contact the Box Office at 508-528-3370.

THE BLACK BOX does not permit outside food and beverages, including water, at any time. At most events, candy, soda, chips, bottled water, beer, wine, and spirits can be purchased at the Concessions Bar. You may use cash, American Express, Visa, MasterCard, or Discover Card. Purchased food and drink are allowed in the seating area; however, we ask that you respect THE BLACK BOX and others around you. Guests cannot bring alcoholic beverages from outside and may not leave with alcohol purchased inside THE BLACK BOX. Management reserves the right to refuse the sale of alcohol to any guest.

THE BLACK BOX is a smoke-free establishment. No smoking or vaping of any kind is allowed.

Please speak with the house manager or ushering staff if you need first aid, have an accident, or have a medical emergency. Insurance regulations require immediate documentation of such instances.

In general, THE BLACK BOX has a non-refundable and non-exchangeable policy on tickets for all events. Exchange privileges are only available for Annual Circle Members with a Golden membership or higher. Learn more

THE BLACK BOX rarely cancels or postpones events due to inclement weather. Performances will be held on the original date and time unless a state of emergency is declared. In the event of such a declaration, ticket holders may receive a refund, and we will post updates on our website and social media.